Frequently Asked Questions

Check in time will start from 14:00-18:00

Regard early check in, we can't guarantee that your bed will be ready at that time as the room needs to be properly cleaned before we let new guests in. However, you're more than welcome to use all the common facilities (kitchen, toilets, etc.) and store your luggage here when you arrive at the hostel.

Our reception closes at 18:00, but we're happy to organize a late check in for you. If you haven't arrived by the time we close, 

Make sure full money in you credit card that we can charge.

we will send you a email or Booking.com, make sure your put information correctly to give you the gate code and the procedure to access once inside the hostel.

We are fully understand your request. However, The bed assignments are system-allocated and operate on a first-come, first-served basis. Even sometimes will make adjustment due to new reservations come in or different stay period and check in date. While we'll do our best to reserve the bed for you, Unfortunately we cannot guarantee its availability.

The following parking options are available to guests staying at Mumma's Hostel Surfers Paradise (subject to availability):  Parking on site and street parking available. Just be careful the street park with yellow line is loading zone

The nearest beach is just 850 m from Mumma's Hostel Surfers Paradise. All distances are measured in straight lines. Actual travel distances may vary.